Refund policy

Returns

All purchases are non-returnable and non-refundable.

As our products may be customized according to the customer's specifications, please ensure that all order details are correct before confirming your purchase.

We do not accept returns or exchanges due to customer errors, including but not limited to incorrect selection of size, design, colours, wording, specifications or product type.

Refunds

We do not offer refunds for purchases made.

If an error is confirmed to be caused by A E Stamp Pte. Ltd., we will arrange for the affected item to be remade at no additional cost, where applicable. Refunds will not be provided.

Rework or Replacement

Rework or replacement will only be considered under the following circumstances:

The error is caused by A E Stamp Pte. Ltd.

The product is defective or damaged due to a manufacturing issue confirmed by us.

Customers must notify our sales assistant of any issues and provide the relevant order details and supporting photos, where applicable, for our assessment.

Upon verification, we will advise on the appropriate resolution.

Customer Responsibility

Customers are responsible for checking and confirming all artwork, wording, sizes, colours, specifications and order details before placing an order.

Once an order has been confirmed and processed, changes or corrections due to customer errors will not be accepted without additional charges, where applicable.

Shipping

If a return or replacement is approved due to an error caused by A E Stamp Pte. Ltd., we will advise on the necessary arrangements.

For issues arising from customer errors, any additional production or delivery costs will be borne by the customer, where applicable.

For enquiries, please contact us at enquiry@aestamp.com.sg.